Refund and Returns Policy

Our Adventure-Ready Guarantee

At Vmcapparelllc, we design gear to be a reliable part of your adventures. If for any reason your purchase doesn’t meet that standard, we’ve created a straightforward and fair return process to get you back on the trail.

Our 30-Day Return Window

You have 30 days from the date of delivery to initiate a return. We want you to have ample time to ensure your new gear is the perfect fit for your next outing.

Eligibility for a Return

To be eligible for a return, the item must be in its original, adventure-ready condition. This means it must be:

  • Unworn, unwashed, and in new condition with all original tags attached.

  • Free from any signs of wear, stains, or damage.

Return Scenarios & Shipping Costs

We handle returns based on two simple scenarios:

1. If the Mistake Was Ours: This includes any item that is damaged, has a manufacturing defect, or is not the correct item you ordered.

  • Return Shipping: We cover 100% of the cost. A pre-paid shipping label will be provided to you.

  • Your Choice: You can choose either a full refund or a free replacement.

2. If You Changed Your Mind: This includes returns for sizing issues or if the style wasn’t quite what you expected.

  • Return Shipping: You are responsible for the cost of shipping the item back to us.

  • Your Refund: You will receive a full refund for the product’s purchase price.

The Return Process: A Clear Path

  1. Start Your Return: Email us at [email protected] with your order number and the reason for your return. For damaged items, please include photos.

  2. Get Your Instructions: Our team will review your request and reply within 1-2 business days with clear instructions and the return shipping address.

  3. Ship It Back: Pack the item securely and send it on its way.

Refund Timing

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed back to your original payment method within 3-5 business days.

What Cannot Be Returned

The following items are considered final sale and are not eligible for returns:

  • Gift Cards.

  • Items marked as “Clearance” or “Final Sale.”

Regarding Exchanges

The simplest way to get a different size or item is to return your original purchase for a refund and place a new order.

Order Cancellations

You have a 12-hour window after placing your order to request a cancellation. After that, your order is already on its journey through our fulfillment process and cannot be stopped.

Restocking Fee

We believe in transparency. We do not charge any restocking fees.

Contact Our Trail Support Team

If you have any questions, our team is here to guide you.

Company Name: Vmc Apparel LLC

Company Number: B20250222172

Address: 3400 Cottage Way, Ste G2 #30775, Sacramento, CA 95825, United States

Email: [email protected]

Phone: +1 (916) 997-6703

Contact Form: Click here

Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.