Frequently Asked Questions (FAQs)
Have a question? We have answers. Below are our responses to the most common inquiries to help you shop with confidence for your next adventure.
If you don’t find what you’re looking for, our customer support team is always ready to assist at [email protected].
Product Information & Care
1. How do I choose the right size?
Getting the right fit is essential for comfort on any adventure. Every product page features a “Size Guide” link with detailed measurements. We recommend measuring your favorite t-shirt at home and comparing it to our chart to ensure you select the perfect size.
2. Are your T-shirts suitable for actual outdoor activities?
Absolutely. Our T-shirts are made from high-quality, breathable cotton with durable prints, making them perfect for casual hikes, camping trips, and everyday wear. However, please note that they are lifestyle apparel, not specialized technical gear for extreme conditions.
3. How should I wash my T-shirt to protect the graphic?
To keep the design on your gear looking vibrant, we recommend washing your t-shirt inside-out in cold water and tumble drying on low heat, or letting it air dry. Avoid using bleach or ironing directly on the print.
Ordering & Payments
1. What happens after I place my order?
Once your order is confirmed, you will immediately receive a confirmation email. Our team will then process your order within 2-4 business days. You will receive a second email with a tracking number as soon as your order ships.
2. Is my payment information secure?
Yes, 100%. All payments are processed through world-class, PCI-compliant gateways like Stripe and PayPal. Your full financial details are never stored on our servers.
3. Can I modify or cancel my order?
You have a 12-hour window after placing your order to request a modification or cancellation. After this time, your order enters the fulfillment process and cannot be changed. Please contact us immediately for any requests.
Shipping & Tracking
1. How long until my new gear arrives?
You can expect your order to arrive within an estimated 7 to 11 business days. This includes our 2-4 business days for processing and an additional 5-7 business days for shipping.
2. How can I track my package?
The shipping confirmation email you receive will contain a tracking number and a link to the carrier’s website (e.g., USPS, UPS, FedEx), where you can monitor your package’s journey.
Returns & Support
1. What is your return policy?
We offer a 30-day return policy for items that are in new, unworn, and unwashed condition with all tags attached. We accept returns for damaged/incorrect items as well as for sizing issues or if you’ve changed your mind. For full details, please see our complete Return & Refund Policy.
2. My item arrived damaged. What’s the next step?
We’re sorry to hear that. Please email our support team at [email protected] within 7 days of delivery, including your order number and photos of the damage. We will make it right.
3. How do I contact customer support?
Our team is available Monday to Friday, 8:00 AM to 6:00 PM (PT). You can reach us via email or phone. All our contact details are listed below.
Contact Us
Company Name: Vmc Apparel LLC
Company Number: B20250222172
Address: 3400 Cottage Way, Ste G2 #30775, Sacramento, CA 95825, United States
Email: [email protected]
Phone: +1 (916) 997-6703
Contact Form: Click here
Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.